Dubai Corporate Entity (Meydan Free Zone, Dubai, UAE) · Paddle Merchant of Record Compliant

Instant Refund & Buyer Protection Policy

1-Click Automated Refunds via Paddle MoR · Effective Date: October 30, 2026 · Licensor: IM GAMES L.L.C-FZ (License No. 2310563.01 · TRN 104638954800001)

1-Click Automated Refund Guarantee (< 0.8s Trigger): Every storefront includes a native “↩ Instant Refund” button directly on the receipt/output screen, triggering an automated full refund request via Paddle’s Adjustments API without human support friction, alongside Paddle’s statutory 14-day Buyer Protection right.

1. Free Pre-Pay Diagnostic Preview

To prevent accidental or mismatched purchases, every utility provides a Free Pre-Pay Structural Preview before checkout, confirming whether your specific input file is supported and listing detected structural defects prior to payment.

2. Instant Self-Serve Refund & 14-Day Buyer Window

1-Click Self-Serve Undo: Immediately following purchase (and within 14 days of transaction), Customers may click “↩ Instant Refund” on the storefront or use the self-serve link inside the Paddle email receipt for a full, no-questions-asked refund.
Automatic Confidence Gate Protection: If any deterministic output invariant evaluates below 98.0% structural confidence, the transaction is automatically reversed in full via Paddle.
Merchant of Record Settlement: All refunds are returned directly to the original payment method by Paddle.com Market Ltd (card issuer posting times typically range from instant to 3–5 business days).

3. Billing Contact

Automated self-serve refund links are embedded in every Paddle receipt, or reachable via billing@heycheck.com.